1.锐新公司的承诺
为确保消费者的利益。如有付款、配送和产品质量问题，广州锐新触控科技有限公司负责妥善处理。
2．严格的供货论证
广州锐新触控科技有限公司是触摸电脑一体机,立式触摸查询一体机,触摸液晶显示器,工业显示器,开放式触摸显示器,触摸点餐台，触摸点歌台,排队叫号机,防暴有机玻璃广告机,液晶电脑电视一体机 ,镜面防水电视机，液晶电视机，环保PP材质快餐盒等生产厂家。拥有自己品牌、生产大量OEM类产品。
广州锐新触控科技有限公司的所有产品都经过了高标准的信誉认证。
3．快速的配送服务
广州锐新触控科技有限公司配送时限表：
中铁快运 2∽4天 全国部分城市
公路快运2∽5天 全国
EMS 2天内2∽3天3∽4天 全国部分城市
速递送货上门2∽3天 全国部分城市
配送时限是指广州锐新触控科技有限公司收到您的交易款后（款到帐发货）的实际配送时间。
4．优质的产品质量
与亲临商场选购的商品享受同样的质量保证。
在广州锐新触控科技有限公司购买的产品都是按照国家有关规定，出厂是经过严格的检验，达到有关产品质量标准的合格产品。
广州锐新触控科技有限公司对产品的质量全权负责。
如果出现质量问题，广州锐新触控科技有限公司将按照国家规定给与迅速妥善解决。
广州锐新触控科技有限公司建立严格质量控制制度，防止假冒伪劣产品的销售。
产品质量投诉电话：020-82302437
售后服务细则
1、 壹年免费保修
客户所采购之我公司的产品，自购买之日（说明：保修、保换时间是以用户购买之日计算）起，享受壹年免费保修，终身维护的服务。 保修期内，剩余时间三个月以上的物品修复后继续享有原保修期；保修期内，剩余时间不足三个月的物品自维修或更换之日起保修三个月。
2、 壹年有限上门服务
客户所采购之我公司的产品，在正常使用中所出现的硬件故障，在一年内（以产品保修卡日期为准），您将得到我公司指定维修机构提供的免费上门维修服务，此服务仅限于原厂配置的部件（配置清单详见装箱单）。
3、 维修响应时间
当您需要提供服务时，我们将在接到维修申请之时起24小时内作出响应。
4、 故障修复时间
在保修期间给您提供服务时，服务人员会在三个工作日内修复，如因个别复杂情况或不可抗因素导致不能在三个工作日内修复，服务人员将与您协商，明确修复时间，最长不能超过十五个工作日内修复。
5、 其他
保换期内产品，确因质量问题引起的故障马上予以更换，因暂时缺货无法更换时，经双方协商，在用户自愿的情况下，合理调换其他型号产品。
保修期内产品，因维修产品没有返回本公司而无法返还客户，经双方协商，在用户自愿的情况下，合理调换其他型号产品。双方协商无法达成一致时，保修周期延长至维修产品返回本公司时为止。
在保修期内，因缺货确无可调换产品时，双方可协商处理。
6、 有偿服务
超过保修期的我公司产品，我公司可提供有偿维修服务并酌情收取一定的维修费用，具体收费分：广州市(广州老八区)内，配件费+人工费；广州市外，配件费+差旅费+人工费。
7、锐新 公司在维修期内不负责提供临时替代物品。
二、维修方式
1． 裸屏及触摸显示器，维修方式以送修、邮寄为主。
2． 触摸查询一体机简单配件出现的故障，经我公司服务人员授权，由客户自行维修更换。
3． 触摸查询一体机重要配件出现的故障，我公司提供上门维修服务。
三、有限责任担保
（1） 您所采购的产品经我公司维修后，继续享有对原整机的保修期的承诺。
（2） 您所采购我公司产品时，经销商给您安装的一切非广州锐新公司产品部件，由经销商自行负担一切责任，经销商向您做出的所有额外承诺，我公司不承担责任。
（3） 当您向我公司要求提供保修服务时，请您出示产品保修卡，如果您不能提供上述资料及凭证，我公司有权不提供保修服务。
四、免除保修义务
为了使您的合法权益受到保护，避免不必要的损失，对于下列原因导致的产品故障、工作异常或损坏，我公司不承担免费保修义务，请您选择有偿服务。
（1）当您所采购的产品超出保修期内；
（2）由用户使用不当导致我公司产品损坏；
（3）由用户使用非我公司设备原因导致产品损坏；
（4）由非我公司提供的系统软件、病毒等故障导致我公司提供的硬件或应用软件损坏；
（5）未经我公司许可由客户自行拆卸、改动我公司硬件及软件产品造成损坏；
（6）由于用户二次运输所造成的外观及内部设备的破损；
（7）自然灾害等不可抗拒的外来因素导致我公司产品损坏。
五、特别提示
您应当在产品交接前向货运公司要求开箱对机器的外观进行验收。本产品交接后才发现的运输问题，推定为由非我公司的过错造成的。
六、以上售后服务条例，最终解释权属于广州锐新触控科技有限公司。
为保障每一位用户的合法权益，同时也为了维护本站的良好信誉，我们将对您的一切投诉和意见认真对待，并尽快将处理结果反馈给您，欢迎广大客户对本站及其员的服务质量进行监督。同时如遇非工作时间需紧急联络时，也请通过电话进行联络。
为确保消费者的利益。如有付款、配送和产品质量问题，广州锐新触控科技有限公司负责妥善处理。
2．严格的供货论证
广州锐新触控科技有限公司是触摸电脑一体机,立式触摸查询一体机,触摸液晶显示器,工业显示器,开放式触摸显示器,触摸点餐台，触摸点歌台,排队叫号机,防暴有机玻璃广告机,液晶电脑电视一体机 ,镜面防水电视机，液晶电视机，环保PP材质快餐盒等生产厂家。拥有自己品牌、生产大量OEM类产品。
广州锐新触控科技有限公司的所有产品都经过了高标准的信誉认证。
3．快速的配送服务
广州锐新触控科技有限公司配送时限表：
中铁快运 2∽4天 全国部分城市
公路快运2∽5天 全国
EMS 2天内2∽3天3∽4天 全国部分城市
速递送货上门2∽3天 全国部分城市
配送时限是指广州锐新触控科技有限公司收到您的交易款后（款到帐发货）的实际配送时间。
4．优质的产品质量
与亲临商场选购的商品享受同样的质量保证。
在广州锐新触控科技有限公司购买的产品都是按照国家有关规定，出厂是经过严格的检验，达到有关产品质量标准的合格产品。
广州锐新触控科技有限公司对产品的质量全权负责。
如果出现质量问题，广州锐新触控科技有限公司将按照国家规定给与迅速妥善解决。
广州锐新触控科技有限公司建立严格质量控制制度，防止假冒伪劣产品的销售。
产品质量投诉电话：020-82302437
售后服务细则
1、 壹年免费保修
客户所采购之我公司的产品，自购买之日（说明：保修、保换时间是以用户购买之日计算）起，享受壹年免费保修，终身维护的服务。 保修期内，剩余时间三个月以上的物品修复后继续享有原保修期；保修期内，剩余时间不足三个月的物品自维修或更换之日起保修三个月。
2、 壹年有限上门服务
客户所采购之我公司的产品，在正常使用中所出现的硬件故障，在一年内（以产品保修卡日期为准），您将得到我公司指定维修机构提供的免费上门维修服务，此服务仅限于原厂配置的部件（配置清单详见装箱单）。
3、 维修响应时间
当您需要提供服务时，我们将在接到维修申请之时起24小时内作出响应。
4、 故障修复时间
在保修期间给您提供服务时，服务人员会在三个工作日内修复，如因个别复杂情况或不可抗因素导致不能在三个工作日内修复，服务人员将与您协商，明确修复时间，最长不能超过十五个工作日内修复。
5、 其他
保换期内产品，确因质量问题引起的故障马上予以更换，因暂时缺货无法更换时，经双方协商，在用户自愿的情况下，合理调换其他型号产品。
保修期内产品，因维修产品没有返回本公司而无法返还客户，经双方协商，在用户自愿的情况下，合理调换其他型号产品。双方协商无法达成一致时，保修周期延长至维修产品返回本公司时为止。
在保修期内，因缺货确无可调换产品时，双方可协商处理。
6、 有偿服务
超过保修期的我公司产品，我公司可提供有偿维修服务并酌情收取一定的维修费用，具体收费分：广州市(广州老八区)内，配件费+人工费；广州市外，配件费+差旅费+人工费。
7、锐新 公司在维修期内不负责提供临时替代物品。
二、维修方式
1． 裸屏及触摸显示器，维修方式以送修、邮寄为主。
2． 触摸查询一体机简单配件出现的故障，经我公司服务人员授权，由客户自行维修更换。
3． 触摸查询一体机重要配件出现的故障，我公司提供上门维修服务。
三、有限责任担保
（1） 您所采购的产品经我公司维修后，继续享有对原整机的保修期的承诺。
（2） 您所采购我公司产品时，经销商给您安装的一切非广州锐新公司产品部件，由经销商自行负担一切责任，经销商向您做出的所有额外承诺，我公司不承担责任。
（3） 当您向我公司要求提供保修服务时，请您出示产品保修卡，如果您不能提供上述资料及凭证，我公司有权不提供保修服务。
四、免除保修义务
为了使您的合法权益受到保护，避免不必要的损失，对于下列原因导致的产品故障、工作异常或损坏，我公司不承担免费保修义务，请您选择有偿服务。
（1）当您所采购的产品超出保修期内；
（2）由用户使用不当导致我公司产品损坏；
（3）由用户使用非我公司设备原因导致产品损坏；
（4）由非我公司提供的系统软件、病毒等故障导致我公司提供的硬件或应用软件损坏；
（5）未经我公司许可由客户自行拆卸、改动我公司硬件及软件产品造成损坏；
（6）由于用户二次运输所造成的外观及内部设备的破损；
（7）自然灾害等不可抗拒的外来因素导致我公司产品损坏。
五、特别提示
您应当在产品交接前向货运公司要求开箱对机器的外观进行验收。本产品交接后才发现的运输问题，推定为由非我公司的过错造成的。
六、以上售后服务条例，最终解释权属于广州锐新触控科技有限公司。
为保障每一位用户的合法权益，同时也为了维护本站的良好信誉，我们将对您的一切投诉和意见认真对待，并尽快将处理结果反馈给您，欢迎广大客户对本站及其员的服务质量进行监督。同时如遇非工作时间需紧急联络时，也请通过电话进行联络。
1. The undertaking of RUIXIN Company
In order to ensure the interests of consumers, if there are payment, distribution and products quality problems, Guangzhou RUIXIN Touch Control Technology Co., Ltd will take the responsibilities of the appropriate treatment.
2. Strict supply demonstration
Guangzhou RUIXIN Touch Control Technology Co., Ltd is the manufacturer of touch screen monitors,industrial monitors, touch monitors for KTV management,touch screen all in one computers,touch screen kiosks,self service interactive kiosks,advertising displayers and openframe touch screen monitors, Mirror Surface water-proof Television，environment protection PP material snack box ,and has its own brand and manufactures a lot of OEM products.
All the products of Guangzhou RUIXIN Touch Control Technology Co., Ltd have gained high standard reputation authentication.
3. Rapid distribution service
The time-limit table of Guangzhou RUIXIN Touch Control Technology Co., Ltd:
China Railway Express 2∽4 days Parts of cities in China
Highway Express 2∽5 days Nationwide
EMS within 2 days 2∽3 days 3∽4 days Parts of cities in China
Express deliver goods to the customers 2∽3 days Parts of cities in China
Distribution time limit is defined as the actual distribution time after Guangzhou RUIXIN Touch Control Technology Co., Ltd receive your transaction cost (delivery goods upon the receipt of the payment).
4. High quality products
The same quality assurance as the purchased goods in markets.
The products purchased from Guangzhou RUIXIN Touch Control Technology Co., Ltd conform to national related regulation, ex-factory after strict inspection, and are qualified products reaching related products quality standards.
Guangzhou RUIXIN Touch Control Technology Co., Ltd is completely responsible for the quality of products.
If there are any quality problem, Guangzhou RUIXIN Touch Control Technology Co., Ltd will rapidly handle according to national regulations.
Strict quality control system has been set up in Guangzhou RUIXIN Touch Control Technology Co., Ltd to avoid the sale of inferior products.
Products quality complaint telephone: 020-82302437
Service regulations after sale
In order to ensure the interests of consumers, if there are payment, distribution and products quality problems, Guangzhou RUIXIN Touch Control Technology Co., Ltd will take the responsibilities of the appropriate treatment.
2. Strict supply demonstration
Guangzhou RUIXIN Touch Control Technology Co., Ltd is the manufacturer of touch screen monitors,industrial monitors, touch monitors for KTV management,touch screen all in one computers,touch screen kiosks,self service interactive kiosks,advertising displayers and open
All the products of Guangzhou RUIXIN Touch Control Technology Co., Ltd have gained high standard reputation authentication.
3. Rapid distribution service
The time-limit table of Guangzhou RUIXIN Touch Control Technology Co., Ltd:
China Railway Express 2∽4 days Parts of cities in China
Highway Express 2∽5 days Nationwide
EMS within 2 days 2∽3 days 3∽4 days Parts of cities in China
Express deliver goods to the customers 2∽3 days Parts of cities in China
Distribution time limit is defined as the actual distribution time after Guangzhou RUIXIN Touch Control Technology Co., Ltd receive your transaction cost (delivery goods upon the receipt of the payment).
4. High quality products
The same quality assurance as the purchased goods in markets.
The products purchased from Guangzhou RUIXIN Touch Control Technology Co., Ltd conform to national related regulation, ex-factory after strict inspection, and are qualified products reaching related products quality standards.
Guangzhou RUIXIN Touch Control Technology Co., Ltd is completely responsible for the quality of products.
If there are any quality problem, Guangzhou RUIXIN Touch Control Technology Co., Ltd will rapidly handle according to national regulations.
Strict quality control system has been set up in Guangzhou RUIXIN Touch Control Technology Co., Ltd to avoid the sale of inferior products.
Products quality complaint telephone: 020-82302437
Service regulations after sale
1. Free warranty for one year
The purchased products from our company share the service of free warranty for one year and lifelong maintenance counting beginning from the purchasing day (explanation: warranty and replacing time is calculated from the purchasing day). Within the warranty period, the products with the residual time of more than three months still share the original warranty period after being repaired; within the warranty period, the products with the residual time for less than three months can share the warranty of three months from the repairing or replacing day.
2. Limited home service for one year
If the purchased products have hardware faults in normal use within one year (according to the date of products warranty card), you will get the free home maintenance service of the maintenance units designated by our company. The service is only limited for the components with original factory configuration (configuration list can be available on the packing list).
3. Maintenance response time
When you need service, we will make responses within 24 hours after receiving maintenance application.
4. Faults maintenance time
In the maintenance period, the repair will be completed within 3 working days. If the repair can’t be completed within 3 working days due to certain complicated cases or irresistible factors, service engineers will consult with you to determine repairing time, and will repair them within not more than 15 working days.
5. Others
Due to the faults caused by quality problems within replacement period, products can be replaced immediately. If the replacement can not be don’t due to temporary shortage, under the voluntary cases, both sides consult with each other for appropriately exchanging other modes products.
If the products within the maintenance period have not been returned to the company yet, which lead to the in-time delivery failure to the clients, under the voluntary case, both sides can consult with each other for exchanging other modes products, if the agreement can’t be made, the maintenance period will be prolonged till the maintenance products being returned to the company.
6. Paid service
For our company’s products out of the maintenance period, our company will supply paid maintenance service and? Take the circumstances into consideration to charge some maintenance expenses. The concrete expense is divided into two kinds:
Inside Guangzhou city (Guangzhou Laoba district), spare parts expense + labour expense; Outside Guangzhou city, spare parts expense + travel expense + labour expense.
7. RUIXIN company does not supply temporary substitutes within the maintenance period.
(2) Maintenance modes
1. For bare screen and touch display, the maintenance modes are mainly delivery and mailing.
2. The faults of simple spare parts of touch and query integrative machine can be self-maintained or replaced by clients under being authorized by service engineers of our company.
3. For the faults ofimport ant spare parts of touch and query integrative machine, our company provide the home maintenance service.
3. Limited responsibility guarantee
(1) The purchased products will still share the undertaking to the maintenance period of original whole machine after being maintained by our company.
(2) When you purchase our products, the all responsibilities of all non-Guangzhou RUIXIN company parts installed by dealers will be taken by the dealer. We won’t take all the undertakings made by dealers.
(3) When you request the maintenance service, please show your products maintenance card. If you can not provide it or other evidences, our company has the right not to provide the maintenance service.
4. Warranty Exemption Obligation
In order to make your legal interests protected and avoid the unnecessary loss, for the products faults, abnormal working or breakage caused by the following reasons, our company do not take the obligation of free maintenance, you can select the paid service.
(1) The purchased products exceed the warranty period.
(2) The products are broken due to incorrect use by users.
(3) The products are broken because users use non-RUIXIN equipments.
(4) The breakage of the hardware or application software supplied by our company is due to the faults by the system software and virus supplied by non-RUIXIN.
(5) Without our permission, the breakage was caused by clients self-disassembly and altering to our hardware and software.
(6) The breakage of appearance and internal equipment was caused by users' secondary transportation.
(7) The breakage of our products caused by irresistible foreign factors such as natural disaster.
5. Special cues
Before the products are handed-over, please ask the delivery company to open the box to check the appearance of machine. The hand-over transportation problems found will be presumed not our faults.
6. For the above after-sales service regulations, the final interpretation right belongs to Guangzhou RUIXIN Touch Control Technology Co., Ltd.
In order to ensure every user’s legal interests and our good reputation, we will treat all complaints and suggestions seriously, and feedback the treatment results to you as soon as possible. Welcome users to making supervision to our service quality. If you need emergent interconnection in our non-working time, you can also contact us by telephone.
The purchased products from our company share the service of free warranty for one year and lifelong maintenance counting beginning from the purchasing day (explanation: warranty and replacing time is calculated from the purchasing day). Within the warranty period, the products with the residual time of more than three months still share the original warranty period after being repaired; within the warranty period, the products with the residual time for less than three months can share the warranty of three months from the repairing or replacing day.
2. Limited home service for one year
If the purchased products have hardware faults in normal use within one year (according to the date of products warranty card), you will get the free home maintenance service of the maintenance units designated by our company. The service is only limited for the components with original factory configuration (configuration list can be available on the packing list).
3. Maintenance response time
When you need service, we will make responses within 24 hours after receiving maintenance application.
4. Faults maintenance time
In the maintenance period, the repair will be completed within 3 working days. If the repair can’t be completed within 3 working days due to certain complicated cases or irresistible factors, service engineers will consult with you to determine repairing time, and will repair them within not more than 15 working days.
5. Others
Due to the faults caused by quality problems within replacement period, products can be replaced immediately. If the replacement can not be don’t due to temporary shortage, under the voluntary cases, both sides consult with each other for appropriately exchanging other modes products.
If the products within the maintenance period have not been returned to the company yet, which lead to the in-time delivery failure to the clients, under the voluntary case, both sides can consult with each other for exchanging other modes products, if the agreement can’t be made, the maintenance period will be prolonged till the maintenance products being returned to the company.
6. Paid service
For our company’s products out of the maintenance period, our company will supply paid maintenance service and? Take the circumstances into consideration to charge some maintenance expenses. The concrete expense is divided into two kinds:
Inside Guangzhou city (Guangzhou Laoba district), spare parts expense + labour expense; Outside Guangzhou city, spare parts expense + travel expense + labour expense.
7. RUIXIN company does not supply temporary substitutes within the maintenance period.
(2) Maintenance modes
1. For bare screen and touch display, the maintenance modes are mainly delivery and mailing.
2. The faults of simple spare parts of touch and query integrative machine can be self-maintained or replaced by clients under being authorized by service engineers of our company.
3. For the faults of
3. Limited responsibility guarantee
(1) The purchased products will still share the undertaking to the maintenance period of original whole machine after being maintained by our company.
(2) When you purchase our products, the all responsibilities of all non-Guangzhou RUIXIN company parts installed by dealers will be taken by the dealer. We won’t take all the undertakings made by dealers.
(3) When you request the maintenance service, please show your products maintenance card. If you can not provide it or other evidences, our company has the right not to provide the maintenance service.
4. Warranty Exemption Obligation
In order to make your legal interests protected and avoid the unnecessary loss, for the products faults, abnormal working or breakage caused by the following reasons, our company do not take the obligation of free maintenance, you can select the paid service.
(1) The purchased products exceed the warranty period.
(2) The products are broken due to incorrect use by users.
(3) The products are broken because users use non-RUIXIN equipments.
(4) The breakage of the hardware or application software supplied by our company is due to the faults by the system software and virus supplied by non-RUIXIN.
(5) Without our permission, the breakage was caused by clients self-disassembly and altering to our hardware and software.
(6) The breakage of appearance and internal equipment was caused by users' secondary transportation.
(7) The breakage of our products caused by irresistible foreign factors such as natural disaster.
5. Special cues
Before the products are handed-over, please ask the delivery company to open the box to check the appearance of machine. The hand-over transportation problems found will be presumed not our faults.
6. For the above after-sales service regulations, the final interpretation right belongs to Guangzhou RUIXIN Touch Control Technology Co., Ltd.
In order to ensure every user’s legal interests and our good reputation, we will treat all complaints and suggestions seriously, and feedback the treatment results to you as soon as possible. Welcome users to making supervision to our service quality. If you need emergent interconnection in our non-working time, you can also contact us by telephone.